Rbc complaints department number

RBC believes all issues can be resolved by using open communication – usually at the source. Whether it’s used to answer a question or solve a problem, communication is the key. Your feedback is used to continually improve the quality of products and services we provide to all of our valued clients.

While positive comments are welcome, it’s equally important for us to know when there is a problem. This allows us to resolve it and retain your confidence.

Available for you to express your concerns or provide feedback about your experiences with RBC Royal Bank are these four steps, which must be taken in the following order:

Step 1 (Use one of the following options)

• Talk to an employee at your local RBC Royal Bank branch.
• Call our Client Advice Centre at +1 888 847 5803.
• Visit us online and post your comments under Suggestions, Compliments & Complaints.
• Use the Secure Messaging feature also available in Online Banking.

• For our Online Services, a RBC Representative will contact you within 3 business days to acknowledge receipt of your complaint.
• Our Representatives will work with you to report and formally close off the complaint providing feedback on a resolution via a durable medium to ensure that we have satisfied your concerns. We ask that you provide your feedback as to whether you are in agreement with the resolution.

Step 2

If your complaint has not been resolved to your satisfaction, the representative handling your complaint will escalate to the Branch Manager or Unit Head.

Step 3

If you are still dissatisfied with the response or resolution, you can ask the representative handling your complaint to give you the contact details for our Client Complaints Appeal’s Office.

Step 4

In you are still not totally satisfied with the resolution to your complaint you may refer your matter to the appropriate local regulator or the local financial services Ombudsman for review.

We want to handle your complaint in the most efficient and professional manner possible.

Thank you for being a client of RBC Royal Bank.

Did You Know?

Over 80% of complaints can be resolved at the source from which they started.